FAQ / Shipping & Returns

Shipping

Orders ship within 5-10 business days. Shipping times can vary by product, as some items ship directly from the manufacturer or a partner warehouse. You'll receive tracking information as soon as your order ships.

Returns & Exchanges

We accept returns and exchanges within 14 days of delivery. Items must be in their original condition and packaging. To start a return, email us at support@ampzybike.ca with your order number.

Warranty

Every product we sell is covered by its manufacturer's warranty (details are listed on each product page). We don't add extra store-level warranty coverage on top of this, but we're happy to help you navigate a manufacturer warranty claim if you ever need one.

Frequently Asked Questions

What's the difference between an e-bike and an e-scooter?
E-bikes are pedal-powered with electric assist, better suited for longer distances and carrying cargo. E-scooters are stand-up, throttle-controlled, and typically better for short, quick trips. Check each product page for range, top speed, and use case.

Do I need to assemble my e-bike or scooter?
Most e-bikes ship partially assembled and need some final setup (handlebars, pedals, etc.). Scooters typically ship ready to unfold and ride. Assembly details are noted on each product page where applicable.

Do these come with a warranty?
Yes — every product is covered by its manufacturer's warranty, noted on the product page.

Still have a question?
Reach out any time at support@ampzybike.ca.